How to Change Email Password on iPhone

  When you change the password that you use to log into our computers, you may notice that your Betenbough email account stops working on your phone. That is because your phone doesn't know your new password, and it is still trying to connect using your old password. To get it working again, you just need to tell your iPhone what your new password is. Here is how to do that:

 1. Tap the Settings icon

2. Tap the "Mail, Contacts, Calenders" option

3. Tap the email account "Exchange"

4. Tap "Account"

5. Tap "Password" and delete old password and enter your new updated password (This is the same password that you use to log on into the system)

6. After you entered your new password tap "Done" it is important that you press "Done" or it will not save your new password.

How to Close iPhone Apps Running in Background

Whenever you open an app on the iPhone, you can hide it by pressing the Home button … but that doesn’t actually close the app. It continues to run in the background, even after you restart the phone. So eventually, you will have almost every app on your phone running in the background which can drain your battery, slow down your device, and potentially increase your data usage.

Here are instructions for how to explicitly close all of the apps running in the background on your phone. Don’t worry; this shouldn’t cause you to lose any information. We recommend you do this once a week.

1. Double tap the Home button to bring up the multitasking bar at the bottom of the screen. This area will show all of the apps that are running in the background on your phone.
   
   
2. Press and hold anywhere on the multitasking bar until the icons on it start to wiggle. While they are wiggling, each icon has a symbol above it.
   
3. Press the symbol on each app to close it down. Repeat this until the multitasking bar is empty.
   

Here are some tips to help you get to the Search Cards and Search Agreements pages even faster.

Instead of going to Cards > Search in the menu, just click on Cards

Instead of going to Sales > Agreements > Search in the menu, just click on Sales

How to Connect iPhone To A Wireless Network

Wireless network connections (also referred to as Wi-Fi) often provides faster data speeds than cellular networks. However, Wi-Fi networks only cover limited areas (usually less than 200 feet from the source). When connected to a wireless network, the iPhone will transfer data over it instead of AT&T’s networks … so you won’t be charged for that data usage, which could save you money on your monthly bill.

Connecting to a wireless network

1. To see all the wireless networks in range, click the Settings icon
   
   
2. Click on Wi-Fi
   
   
3. Ensure the Wi-Fi setting is turned ON
   
   
4. Tap a network to join it and, if necessary, enter the password. Networks that require a password show a icon next to them.

When iPhone is connected to a Wi-Fi network, the Wi-Fi icon in the status bar at the top of the screen shows connection strength. The more bars you see, the stronger the connection.

Your iPhone will automatically connect to wireless networks you have used before when they are within range, and Wi-Fi is turned on.

Many Wi-Fi networks can be used free of charge, and some require a fee (like at some airports, hotels, and coffee shops). To join a Wi-Fi network at a hot spot where charges apply, in most cases you can open Safari to see a webpage that allows you to sign up for service.

Some applications might experience problems when connected over Wi-Fi. If you experience that, you can temporarily disable Wi-Fi. To do that, just follow steps 1-3, but instead of turning Wi-Fi on ... flip it to OFF.

If you have problems, watch this quick video that walks you through it: http://www.youtube.com/watch?v=ChKbonpiAXA

Voicemail Greeting Tips

Basic Elements of Good Voicemail Greetings

• Greeting
• Your Name
• Your Company Name and/or Department Name
• Statement that you cannot take their call right now
• Invitation to leave a message
• When they can expect a return call
• Who they can contact for immediate assistance (if applicable)
• No longer than 20-25 seconds
• Avoid giving out too much information and making an overly long greeting

Examples of External Voicemail Greetings

• Hi. This is John Smith with Betenbough Homes. Unfortunately I cannot take your call right now. Please leave a message, and I will return your call as soon as I can. Thanks.
• Hello. You have reached John Smith at Betenbough Homes. If you would leave me a message, I will give you a call back as soon as possible. If you need immediate assistance, please call (806)797-9494. Thank you for calling.
• Hi. This is John Smith with Betenbough Homes. Your call is very important to me, but I can’t answer the phone at this time. If you would leave me a message after the tone, I will return your call as soon as I am able.

Examples of Temporary or "Out of Office" Greetings

• Hello. This is John Smith with Betenbough Homes. I will be out of the office until Wednesday, September 3rd. If you need immediate assistance, please call my associate Jane Doe at (806)797-9494. Otherwise, please leave a message and I will return your call when I return. Thank you for calling.
• You have reached the voicemail of John Smith with Betenbough Homes. Today is Wednesday, August 31st and I am out of the office. I will be returning tomorrow, September 1st. If you would like to leave a message, I will return your call then. If this is an emergency, please call (806)797-9494. Thank you.
• Hi. You have reached the voicemail of John Smith at Betenbough Homes. I am currently out of the office and will return on September 1st. I will be checking my voicemails occasionally throughout the day. So please leave me a message and I will return your call as soon as possible. If you need additional assistance, please call my assistant, Jane Doe, at (806)797-9494. Thanks.

How To Back Up Your iPhone

Why Should I Back Up My Phone?

Because we are constantly using our iPhones, we will all inevitably either break it or the software might mess up to the point we need to completely wipe it and start over. It isn’t really a case of if one of these scenarios will happen, as much as when will one happen.

• The good news: If you back up your phone regularly, we can get you a new device and you can just restore your settings, apps, files, etc and be up and running in minutes … like it never happened.
• The bad news: If you don’t back up your phone we can get you a new device, but you will have to set up all your content from scratch and you will likely lose some of your data (see list under What Gets Backed Up section below) … which can be a painful and frustrating process.
• The takeaway: You must proactively back up your iPhone on a regular basis (at least monthly) to avoid the “starting from scratch” scenario and potential data loss.

A few people have been frustrated when we told them we couldn’t recover the stuff from their old phone. Ultimately it is your responsibility to make sure your phone is backed up. Although it would be great if we could recover stuff after something has happened to the phone, in reality it is too late at that point … if you don’t already have a recent backup there is nothing we can do.

Creating a Backup

1. Decide which computer you want to sync your iPhone with. iTunes can only sync with one computer. A lot of people choose to do this on their home computer, so it can sync with the music they have saved on that computer. You cannot do this from a WYSE terminal. If you primarily use a WYSE terminal you can use a shared workstation (like the one in the conference room), or use your home computer.
2. Plug your iPhone into the computer (using the USB cable that came with your phone), and open iTunes
3. After your phone is plugged in, it should automatically start syncing your phone. If you have never connected the iPhone to that computer before it will walk you through a couple of simple steps before it syncs the phone for the first time. Once iTunes starts the sync, it will automatically back up the phone. You should see a status message at the top that says Backing up:
   
   
   Note: If you have changed the settings so your iPhone doesn’t sync automatically when you plug it in or the Backing up message just never appears, you will need to manually force a back up to run. To do that, right-click on the phone under the Devices section, and choose Back Up. Most people can ignore this step, because it should happen automatically by default.
   

Restoring from Backup

1. Plug your iPhone into the computer, and open iTunes.
2. Right-click on the phone under the Devices section, and choose Restore from Backup…
   

What Gets Backed Up?

Here is a list of the some of the things stored on your iPhone you could potentially lose if you don't create regular backups:

• Photos & Videos
• SMS and MMS (pictures and video) messages
• Notes
• Google Maps bookmarks & recent searches
• Safari bookmarks, cookies, history, auto-fill information, and offline data
• Email, Calendar, & Contact account configuration (to connect to our Exchange server)
• Contact Favorites & Contacts stored locally on the phone
• Call history
• Apps (including most settings, preferences, and data)
• In-app purchases
• Home screen layout (how you have organized the apps on different screens)
• Google Maps bookmarks & recent searches
• Network settings (saved wireless hotspots, VPN settings, network preferences)
• Paired Bluetooth devices (e.g. hands-free headsets)
• YouTube bookmarks and history
• Location service preferences for apps and websites you have allowed to use your location
• Nike + iPod saved workouts & settings
• Saved suggestion corrections (these are saved automatically as you reject suggested corrections)
• Voice memos
• Voicemail token (so you don’t have to remember your voicemail password)
• Wallpapers

How To Change Voicemail Greeting on iPhone

1. Press the Phone app icon
   
2. Go to the Voicemail tab in the bottom menu, and click the Greeting button.
3. Ensure Custom is selected, then click the Record button. Your iPhone should now be recording, so say your greeting clearly at natural volume and tone.
   
   
   For tips and examples of good voicemail greetings, check out our Voicemail Greeting Tips post.
4. When you finish, click Stop. To review the message, click Play.
   • Happy with the new message? Click the Save in the top-right corner
   • Want to try again? Click the Record button again
   • Want to just stick the message you had? Click the Cancel button in the top-left corner